At Shilpy Art, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure your satisfaction. Please review the following guidelines for returning items purchased from Shilpy Art:

Eligibility for Returns:

• You may return eligible items days from the date of delivery.
• To be eligible for a return, items must be unused, undamaged, and in their original packaging. They must also be in the same condition as when you received them.

Non-Returnable Items:

• Certain items are not eligible for return due to their nature or for hygiene reasons. 
• Additionally, clearance or sale items may not be eligible for return unless they are damaged or defective upon arrival.

Return Process:

• To initiate a return, please contact our customer support team at request a return authorization. Please provide your order number and a brief explanation of the reason for the return.
• Once your return request is approved, we will provide you with further instructions on how to return the item(s) to us.
• Please ensure that the item(s) are securely packaged to prevent damage during transit. We recommend using a trackable shipping service for your return and retaining proof of postage.

Refunds:

• Once we receive and inspect the returned item(s), we will process your refund within days.
• Refunds will be issued to the original method of payment used for the purchase. Please note that shipping costs are non-refundable unless the return is due to an error on our part or the item is defective.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Exchanges:

• We currently do not offer exchanges for items purchased from Shilpy Art. If you would like to exchange an item for a different size, color, or style, we recommend initiating a return and placing a new order for the desired item.